Orders

In the event that we experience Web Service outages or interruptions, please note that these types of disruptions with the Web Services may impact the transmission of orders from ShipCompliant. Orders that attempt to batch automatically throug...

Upload Orders - Fulfillment Process for uploading orders manually via a template excel form Upload Orders In the upload orders sub-menu o ption, you will be able to uplo ad an excel sheet of orders, acceptable file types are, .xlsx, ...

The Create an Order feature is located within the Orders chapter and allows the user to create and submit a single order into the system. This feature bypasses the need to use the Manual Order Importer when only a single order needs to be ...

When orders are submitted into the Fulfillment Portal, there are a few ways an order can go: Waiting to Be Released Future Requested Ship Date Sent to WMS A different type of order hold The desired outcome is for the order...

Batch Summary - Fulfillment This article will instruct you on how to view batches of orders as they are imported into the Wine Direct Fulfillment system. The Batch Summary tool provides the list of order batches uploaded within a specif...

Needing Action - Fulfillment This article will provide instructions on how to view orders that need action, including definitions of the specific holds that can apply. You can navigate to the needing action menu by first reviewing you...

View Orders - Fulfillment This article will cover the View Orders tab and how to search for specific or a group of orders. The View Orders page is where you can search for orders that have been submitted within the WD ful...

Address Corrections - Fulfillment This article will review the Address Corrections tab to view orders needing address attention. When looking for orders with invalid addresses, you can search for your orders by selecting just your...

Consumers are required by law to go to a State ABC store to place a special order and obtain a Direct Import Authorization Form. This must be obtained prior to placing an order for out-of-state wine. Click here to obtain and download a copy o...

Back Orders - Fulfillment This article will explore the Back Orders page where orders that are on insufficient inventory can be populated. From this page, you can search and filter for backorders by Account and by Warehouse that h...

Shipments - Fulfillment This article will explore the Shipments page and inform you how to search for one or a group of shipments depending on specific attributes. You have 3 ways to search for specific shipments; By Tra...

Delivery Exceptions - Fulfillment This article will explore how to search and populate shipped orders that have triggered an exception with the carrier. Using the advanced search options in the WineDirect fulfillme...

Returns - Fulfillment This article provides information on how to view and manage orders that have been returned from the carrier back to the fulfillment house. Returns After delivery attempts have been made to ...

Claims - Fulfillment This article provides information on shipments for which a claim has been submitted to the carrier. WineDirect provides carrier claim services for lost or damaged shipments. Once your Account Coordinator is a...

Bulk Order Update - Fulfillment The Bulk Order Update feature offers the opportunity to update a limited set of order attributes on a batch of orders at the same time. Bulk Order Update NOTE: The feature is...

Estimate Weather Risk (5-Day Forecast) - Fulfillment This article explains the feature of setting Weather Thresholds to manage orders and monitor forecasts. This feature allows the user to set minimum a...

Weather Holds The Weather Hold feature is now broken into two parts: Configure and Release Configuring your Weather Holds: In Configure Weather Holds, first you will need to select y...

When submitting orders, please be mindful of the address character limitations with our carriers. Please note that each line has a specified character limitation as outlined below: Name: 30 characters (including spaces) Company Name: 30 ch...

You can reroute your UPS consumer packages directly via our WineDirect Fulfillment Portal. When rerouting a shipment, please note the “Delivery Status” of that shipment. Please note that this self-service option is only available for UPS pack...

Club Orders If you have 50 or more club orders, we will request a Club Checklist to add your shipments to our Master Club Shipping Schedule. The order type is “CLUB”. Packing slips are not included in Club shipments. ...

Addresses can be changed prior to shipment. Please note that addresses can be changed only if the order is on hold and not showing a status of “Sent to WMS.” Go to the View Orders page to search for the specific order you would like to cha...

There are two ways to cancel an order in the WineDirect Fulfillment Portal: 1. Cancelling from the main View Orders Screen: Go to Orders >> View Orders on the fulfillment portal Search for your order/s using either the q...